FAQ

Frequently Asked Questions (FAQ)

1. REGISTRATION & ACCOUNT

Do I need to have an account to register?

No, you can also register as a guest. However, there are some perks if you have an account with us:

  • Quick registration process

  • Easily view your course history and learning progress

  • Receive updates on new courses and special promotions

  • Access your course materials from any device

What if I forgot my password?

On the login page, click "Lost password?" and you'll be redirected to a page where you can create a new password. A password reset link will be sent to your registered email address.

What if I typed the wrong email address?

Please contact us immediately so we can update your email address. We can change your email address and name, but we cannot transfer your course registrations to another account once the course has started.

Are there any exchange rates?

All transactions are processed in US Dollars. If your credit card is based in another currency, the final charge will be calculated based on the exchange rate applied by your card issuer on the date the transaction is processed. Your bank may also charge a foreign transaction fee, for which we are not responsible.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online registration?

When registering online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our payment provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my course registration?

Please refer to our Refund & Cancellation Policy for detailed information. For courses that qualify for a refund, cancellation requests must be submitted within 3-7 days of registration (depending on the course). Please contact us as soon as possible if you need to modify your enrollment.

For California residents: Under California law, you may have additional rights to cancel certain educational contracts within a specified period. Please contact us for details.

For residents of other states: Your rights may vary by state. We comply with all applicable state consumer protection laws.

How do I set my contact information?

All information you provide should be in English, including your name and address. If certain letters contain non‑English characters, please use the nearest English equivalent. For example, you may change "ñ" to "n" or "ü" to "u".

Can I change my contact information after registration?

Yes, you can update your name, email address, and contact details at any time by logging into your account or contacting us. Please note that we are unable to transfer course credits or registrations to another person once a course has started.

When will my course start?

Course start dates are specified on the course page and in your enrollment confirmation email. For self‑paced courses, access is typically granted within 24-48 hours after registration. For live instructor‑led courses, you will receive a welcome email with the schedule at least 3-5 business days before the start date.

How do I access my course?

You can access your courses by logging into your account and navigating to "My Courses". From there, you can view all enrolled courses, download materials, and access live session links (if applicable).

Can I use multiple discount codes for one course?

Promotion and discount codes cannot be used in conjunction with other promotions or discounts unless stated otherwise. Only one discount code may be applied per registration.

What do I do if I don't receive my course access confirmation?

Please check your spam or junk folder first. If you still don't see it, contact us immediately and we will resend the confirmation.

2. COURSE ACCESS & TECHNICAL SUPPORT

When will I receive my course materials?

Upon registration, you will receive immediate access to available course materials. Some courses may release materials on a scheduled basis. You will be notified by email when new materials become available.

How do I access live online classes?

For live instructor‑led courses, you will receive a link to the virtual classroom via email before the first session. Recordings will typically be available within 24-48 hours after each live session.

What equipment do I need for online courses?

You will need a computer or tablet with internet access. For live sessions, a webcam and microphone are recommended for full participation. Specific requirements will be listed on the course page.

What if I have technical issues accessing my course?

Please contact our technical support team immediately at service@apexglobaledu.com. We will do our best to resolve the issue within 1-2 business days. For urgent issues during live sessions, please use the chat feature in our virtual classroom.

Can I access my course on mobile devices?

Yes, our platform is mobile‑friendly and can be accessed via any modern web browser on smartphones and tablets.

3. REFUNDS & CANCELLATION

How do I withdraw from a course?

If you are not satisfied with your purchase and wish to withdraw from a course, please contact us within the refund period specified on the course page (typically 3-7 days from registration). Please provide your order number and reason for withdrawal. Our customer service team will review the request and send further instructions.

Will I receive a full refund?

Refunds are issued according to our Refund Policy:

  • For most self‑paced courses: Full refund if requested within 7 days of registration, provided less than 20% of the course has been completed.

  • For live instructor‑led courses: Full refund if requested at least 7 days before the course start date.

  • After these periods: Refunds are issued on a prorated basis or may not be available.

For residents of California: Under the California Private Postsecondary Education Act (CPPEA), you may have additional cancellation rights. Please contact us for details.

For residents of other states: Your rights may vary by state. We comply with all applicable state laws regarding refunds.

Will shipping be covered for my returns?

There are no shipping fees for course enrollment. If materials were shipped to you (if applicable), return shipping costs are your responsibility unless the return is due to our error.

What if the course content is not as described?

Please contact us within 7 days of initial course access. We will do our best to address your concerns, provide alternative options, or issue a refund as appropriate under our policy.

How long does it take to process a refund?

Processing refunds may take up to 7-14 business days from the day we receive your cancellation request. We will email you to confirm once your refund has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of the refund request. Please contact your bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

  1. Check with your bank or credit card company, as processing times can vary.

  2. Contact us if you still have not received your refund after 10 business days.

4. COURSE PROGRESS & CERTIFICATES

How do I track my learning progress?

You can track your progress through your account dashboard. It will show which modules or lessons you have completed and your overall course progress percentage.

Do I receive a certificate after completing a course?

Yes, upon successful completion of a course, you will receive a certificate of completion. This will be available for download from your account dashboard and may also be sent to you via email.

Can I access the course after I finish it?

Access to course materials after completion depends on the specific course. Many courses offer continued access for a limited period. Please check the course description for details.

5. GENERAL & CONTACT

When will customer service respond to my inquiry?

We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please call or use the live chat feature (if available).

Our Contact Information:

Email: service@apexglobaledu.com
Website: https://apexglobaledu.com

For residents of other states: Your rights may vary by state. We comply with all applicable state consumer protection laws.