At Apex Global Education Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Refund Policy

We are committed to providing high-quality art education and a positive learning experience for all students. If you are not completely satisfied with your course purchase, we are here to assist you.

1. Refund Eligibility

Refund Period

Refund requests may be submitted within the refund period specified for the applicable course. Requests submitted after the applicable refund period may not be eligible for approval.

Course Access and Usage

Refund eligibility may depend on whether course access has been used, including:

• Whether course videos or lessons have been accessed;

• Whether downloadable learning materials have been viewed or downloaded;

• Whether assignments, workshops, or live sessions have been attended;

• Whether significant portions of the course content have been completed.

Courses that have been substantially accessed or completed may not be eligible for a refund.

Proof of Purchase

A valid order confirmation, payment receipt, or account information is required to process any refund request.

2. Non-Refundable Situations

Refunds may generally not be available for:

• Courses purchased outside the applicable refund period;

• Courses where substantial content has already been accessed or completed;

• Downloaded digital materials after access has been provided;

• Live classes, workshops, or events that have already taken place;

• Services or educational content that have already been fully provided;

• Purchases made through unauthorized accounts or transferred access.

3. Refund Request Process

Submit Your Request

To request a refund, please contact our customer support team and provide:

• Your order number or purchase information;

• The name of the course purchased;

• The reason for your refund request;

• Any additional information that may help us review your request.

Review Process

Our team will review each refund request based on the course type, access status, and applicable refund conditions.

Approval and Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 3–5 business days after approval. The actual time for funds to appear may vary depending on your bank or payment provider.

4. Refund Method and Processing Time

Approved refunds will only be issued to the original payment method used during purchase.

Depending on your financial institution, additional processing time may be required before the refunded amount appears in your account.

5. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, please:

• Check your bank account or payment method again;

• Contact your payment provider for additional processing information.

If you still have not received your refund, please contact our support team for assistance.

6. Technical Issues and Course Access Problems

If you experience problems accessing purchased courses, including login issues, missing course materials, or technical difficulties, please contact us as soon as possible.

We will make reasonable efforts to resolve access issues and ensure you can use your purchased educational content.

7. Course Content and Learning Results

We provide educational resources, instruction, and guidance designed to support artistic development. However, individual learning progress and results may vary depending on practice, participation, experience level, and personal effort.

Purchasing a course does not guarantee specific artistic results or skill improvements.

8. Contact Information

If you have any questions regarding this Refund Policy or would like to request a refund, please contact our customer support team.